Privacy Policy

Last updated: 5 October 2026

Detail by Charlie is operated by Charlie Phung, ABN 76 179 340 873.

This policy explains how we handle personal information when you enquire, book a detailing service or visit our website.

1 Information we collect

Depending on how you contact us or book, we collect information needed to manage your enquiry and provide our services. This can include:

- Your name, phone number and email address.

- Vehicle details and information you provide about its condition.

- Appointment details, booking history and relevant communications.

- Payment and transaction records.

- Before-and-after vehicle photos and videos, as explained below.

We collect information through enquiries, direct communications, bookings and payments. Square handles payment details for card transactions.

Squarespace collects technical visitor information, including your IP address and browser, network and device information, to operate and secure our website. Its built-in analytics may also collect website activity information where enabled.

2 How we use information

We use information to respond to enquiries, manage appointments, provide detailing services, process payments, maintain business records and address questions or complaints.

We may send service-related communications, including booking confirmations, appointment reminders, receipts and follow-ups about your service. We do not currently run email marketing campaigns.

We use Square's booking and transaction reports to manage our business.

3 Photos and videos

We may take before-and-after photos and videos of vehicles to showcase our detailing work on our website, social media and other promotional materials.

Before publishing, we obscure number plates and blur or censor faces unless we have permission from the person shown.

We also take reasonable steps to remove other identifying details, including personal documents and identifiable audio. If content could still reasonably identify a customer, we will seek their permission before publishing it.

4 Service providers and sharing

We do not sell or trade your personal information.

We use Square for appointment bookings and card payments, and Squarespace to host our website. Relevant information is handled by these providers to operate their services. We may also disclose information where required or authorised by law.

These providers may process or store information outside Australia. Squarespace identifies servers in the United States. Square identifies overseas processing locations including the United States, Canada, Japan, Ireland, France, Spain and the United Kingdom. The locations involved depend on the provider and service used.

Further details are available in Square's customer privacy notice and Squarespace's privacy policy.

5 Website cookies

Our website uses cookies and similar technologies through Squarespace to support website operation. Where enabled, Squarespace's built-in analytics and performance cookies also help measure website activity.

Cookies are small files stored on your device. You can manage them through your browser settings. Restricting cookies may affect some website functions.

More information is available in Squarespace's cookie guidance.

6 Storage and security

Photos and videos are stored locally on the business owner's computer and hard drive, with access restricted to the owner.

We take reasonable steps to protect personal information. Information handled by Square and Squarespace is also subject to those providers' privacy and security practices. No electronic storage or transmission method is completely secure.

7 Requests complaints and contact

You can contact us to request access to or correction of personal information we hold, ask us to delete information, or raise a privacy concern. We may need to verify your identity before acting on a request.

We will consider deletion requests, taking into account any information we need to retain for legal obligations or legitimate business purposes. We will explain if we cannot fulfill a request.

For requests or complaints, contact us through our website contact page. We will review your concern and respond within a reasonable time. If applicable privacy law gives you further complaint rights, you may also contact the Office of the Australian Information Commissioner.

Our website may link to other services. Their own privacy policies explain how they handle information collected through those services.

8 Changes to this policy

We may update this policy as our services or practices change. We will publish the updated version on our website and update its date. Where required, we will provide additional notice or obtain permission for a new use of personal information.