Privacy Policy

1. Information We Collect

We collect personal information necessary to provide our services, including:

• Name

• Phone number

• Email address

• Service address/location

• Vehicle details

• Booking history

We collect this information when you:

• Submit an enquiry or booking

• Contact us via phone, email, or social media

• Use our website

We do not collect sensitive information unless required and with your consent.

2. How We Use Your Information

We use your information to:

• Process and confirm bookings

• Provide detailing services

• Communicate regarding your appointment

• Send service reminders or follow-ups

• Improve our services and website

We may occasionally send updates or promotions related to our services. You can opt out at any time.

We do not use your information for unrelated purposes without your consent.

3. Sharing Your Information

We do not sell or trade your personal information.

We may share your information with trusted third-party providers (such as booking platforms or website tools) only as necessary to operate our business.

We may also disclose information if required by law.

4. Cookies & Website Usage

Our website may use cookies or analytics tools to improve user experience and understand website traffic.

Cookies are small files stored on your device. You can disable them in your browser settings if preferred.

5. Storage & Security

We take reasonable steps to protect your personal information using secure systems and trusted platforms.

While we aim to protect your data, no method of transmission over the internet is completely secure.

We retain your information only for as long as necessary to provide our services or comply with legal obligations.

6. Your Rights

You have the right to:

• Access your personal information

• Request corrections to your information

• Request deletion where applicable

• Opt out of marketing communications

To make a request, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for their privacy practices and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact

If you have any questions, please contact us via our website here. We aim to respond to all enquiries as soon as possible.

10. Agreement

By using our website or booking a service with Detail by Charlie, you agree to this Privacy Policy.